We are based in Melbourne, Victoria. Metro Melbournians, you are more than welcome to come and collect your orders, to save some postage!
Do you have a physical shopfront?
Not at the moment unfortunately, we are an online store only.
We would love to have one some time down the track, so you can come in and feel all our beautiful fabrics!
What payment methods do you offer?
A variety of payment methods are available for your convenience:
Paypal
Credit/Debit Card
Apple Pay & Google Pay
Afterpay
Bank Transfer
How much is postage?
For information regarding shipping & handling, please click here.
Can I combine my order?
Yes you can, because what is better than saving postage!
Choose "Self Pick-Up/Combine Postage" option at checkout, and specify the order number you would like to combine with in the comments box.
At times, additional postage is needed (however still cheaper paying postage multiple times), we will contact you via email.
Note:
Additional postage must be paid before all orders are sent out. Non-payment within 7 days of the issue of invoice will result in a cancellation and refund of the order you chose combined postage for.
The "Free shipping for orders over $150" offer only applies for combined orders if at least one of the combined orders individiually exceed $150.
What is the turn-around time for my order?
For orders of in-stock items, we aim to ship these within 3-5 business days.
For pre-orders, please refer to our pre-order information page.
If you would like to pick up your order, 24-hour turn-around time is usually needed. If you need your items sooner, please contact us.
For more details regarding shipping & handling, click here.
How do your pre-orders work?
Whilst we aim to have most of our products in-stock, really to go to their forever homes, this is not always possible, given the limited space in our warehouse!
Hence, pre-orders are offered for certain items, as well as bulk purchases of fabrics and notions.
Unlike other stores, we are able to offer ongoing pre-orders on any of the items listed on the pre-order page. That means, you can order these items, whenever you need!
We are not offering new wholesale accounts until further notice, but if you would like to purchase any of our in-stock/pre-order items wholesale, please contact us to discuss options.
Being a whole sale customer could mean benefits such as:
20% off all full price, in-stock items
priority notification of new arrivals and upcoming products
lay-by payment options & accounts
customer services tailored to your needs
Whether you are a small hand-made business, or just an avid sewist, if you purchase items in bulk on an ongoing basis, contact us to find out how we can support you.
Do you accept returns or exchanges?
All sales are final, returns are not accepted.
However, in compliance with Australian Consumer Law, if you received a faulty item, please contact us within 7 days of receiving your order.
Quality assurance is of uttermost importance to us at Audrey's Fabric and Craft. All fabrics and products are stringently checked for quality issues before it is sent out. Unfortunately, we may miss certain flaws in fabric at times. This includes but is not limited to:
minor printing flaws (small dots/marks)
heathering (i.e. when a solid colour has not fully saturated the fabric, resulting in faint lines)
marks on the back (i.e. wrong side of the fabric), that does not affect the quality of the main side of the fabric
any marks within 5cm of the selvedge (front and back)
print not fully aligned with the grain of the fabric
Any of the above, if under 5cm, will be considered a minor flaw, and be sent out. Whilst these flaws are very rare, as they generally do not affect the use of the fabric, they are not considered as "faulty items". If minor flaws cannot be tolerated, please do not order.
To be eligible for exchange/return, the item must be unwashed and uncut. We cannot accept any exchanges/returns once the fabric has been washed or cut.
A return postage label will be provided to you. Once we have received the item, it will be assessed for its eligibility for a return/exchange within 7 working days. All refunds will be made to the original payment method.
To organize an exchange or return, please contact us at info@audreys.com.au, with your proof of purchase.
If you have any queries or concerns, please contact us via live chat, or email us at info@audreys.com.au.
