Normal order processing currently: 3-5 business days turnaround.
Do you accept returns or exchanges?
All sales are final, returns are not accepted.
However, in compliance with Australian Consumer Law, if you received a faulty item, please contact us within 14 days of receiving your order.
Quality assurance is of uttermost importance to us at Audrey's Fabric and Craft. All fabrics and products are stringently checked for quality issues before it is sent out. Unfortunately, we may miss certain flaws in fabric at times. This includes but is not limited to:
Any of the above, if under 5cm, will be considered a minor flaw, and be sent out. Whilst these flaws are very rare, as they generally do not affect the use of the fabric, they are not considered as "faulty items". If minor flaws cannot be tolerated, please do not order.
To be eligible for exchange/return, the item must be unwashed and uncut. We cannot accept any exchanges/returns once the fabric has been washed or cut.
A return postage label will be provided to you. Once we have received the item, it will be assessed for its eligibility for a return/exchange within 7 working days. All refunds will be made to the original payment method.
To organize an exchange or return, please contact us at info@audreys.com.au, with your proof of purchase.
At the discretion of Audrey's Fabric and Craft, customers may qualify for a change-of-mind cancellation. When permitted, a refund (minus any service and charge fees incurred in the transaction of the sale that is not refundable back to Audrey's, minimum 3% of the total sale, depending on payment gateway) may be provided to the customer, in good faith.
If you have any queries or concerns, please contact us via chat, or email us at info@audreys.com.au.