However, in compliance with Australian Consumer Law, if you received a faulty item, please contact us within 14 days of receiving your order.
Quality assurance is of uttermost importance to us at Audrey's Fabric and Craft. All fabrics and products are stringently checked for quality issues before it is sent out. Unfortunately, we may miss certain flaws in fabric at times. This includes but is not limited to:
minor printing flaws (small dots/marks)
heathering (i.e. when a solid colour has not fully saturated the fabric, resulting in faint lines)
marks on the back (i.e. wrong side of the fabric), that does not affect the quality of the main side of the fabric
minor colour deviations between the fabric and what's displed on your device(s)
any marks within 5cm of the selvedge (front and back)
print not fully aligned with the grain of the fabric
Any of the above, if under 5cm, will be considered a minor flaw, and be sent out. Whilst these flaws are very rare, as they generally do not affect the use of the fabric, they are not considered as "faulty items". If minor flaws cannot be tolerated, please do not order.
To be eligible for exchange/return, the item must be unwashed and uncut. We cannot accept any exchanges/returns once the fabric has been washed or cut.
A return postage label will be provided to you. Once we have received the item, it will be assessed for its eligibility for a return/exchange within 7 working days. All refunds will be made to the original payment method.
To organize an exchange or return, please contact us at info@audreys.com.au, with your proof of purchase.
If you have any queries or concerns, please contact us via live chat, or email us at info@audreys.com.au.
